Return & Refund Policy

Thank you for shopping with Heartyculture. We are committed to offering high-quality wellness, nutraceutical, personal care and lifestyle products.

This Return & Refund Policy explains how returns, replacements, and refunds work for purchases made through www.heartyculture.com.

1. Eligibility for Returns & Replacements

You may request a return or replacement under the following conditions:

A. Damaged, Leaking, Defective or Wrong Product Delivered

If the product delivered to you is:

Physically damaged
Leaking
Defective
Incorrect product sent

➡️ You must notify us within 24 hours of delivery.
(Indian logistics laws require proof within 24 hrs.)

We may request images/video of:

Outer packaging
Product label
Batch number
Damage details

Once verified, we will arrange a replacement or initiate a refund.

B. Dissatisfaction With Product (Non-damaged products)

If you are not satisfied with the product for reasons such as:

Size issue
Colour variation
Not as expected
Personal preference

➡️ You must request return/replacement within 7 days of delivery.

The product must be:

Unopened
Unused
In original packaging
With all labels and seals intact

Nutraceuticals, edible products and consumables cannot be returned once opened due to safety and hygiene regulations.

2. Non-returnable Products

For safety, hygiene, regulatory and quality control reasons, certain items cannot be returned, including but not limited to:

Opened or used wellness/nutraceutical products
Opened food or personal care items
Products with tampered or broken seal
Items purchased during clearance sales
Free gifts or promotional items
Products damaged due to customer use or mishandling

Heartyculture reserves the right to refuse return requests for products that do not meet return conditions.

3. Order Cancellation Policy

Before Shipping

You may cancel your order before the shipping label/ID is generated.

After Shipping

Once shipped, the order cannot be cancelled. However, you may raise a return request after delivery (as per return window).

4. Refund Processing

Refunds are processed once:

The returned product is received at our warehouse, AND
It passes quality inspection.

Refund Timelines

Prepaid Orders: 5–7 business days to original payment method
Cash on Delivery Orders: Refund issued as:

Bank transfer, or
Store credit (if applicable)

Refunds will NOT be provided if:

The product is used or opened
The product does not pass QC checks
The return request is raised outside allowed window
Mandatory images/videos were not provided during claim verification

5. Replacement Policy

A replacement will be provided:

If the exact product is in stock
If return conditions are met
After verification of issue (damaged/wrong item/etc.)

If replacement is unavailable, we will issue a refund.

6. Pick-up & Reverse Logistics

Once your return is approved:

A reverse pick-up will be arranged at your address
You must retain original packaging until pick-up
In some pin codes, you may need to self-ship (cost reimbursed as per policy)

Reverse pick-up is attempted twice. If missed, the request will be cancelled.

7. Important Conditions

All refunds and replacements are subject to inspection by Heartyculture.
Repeated returns from the same account may be flagged to prevent misuse.
Heartyculture reserves the right to modify, deny or restrict service to maintain operational integrity.
All disputes are subject to laws of India and jurisdiction of Hyderabad, Telangana.

8. How to Raise a Return Request

You can submit a request through:
📩 support@heartyculture.com
📞 +91 73862 80956
🌐 “My Orders” section on the website

Please provide:

Order ID
Product name
Reason for return
Clear images/video
Unboxing video (optional but recommended)

9. Contact Information

For any clarification or help, contact us:
Heartyculture Customer Support
Email: support@heartyculture.com
Phone: +91 73862 80956
Support Hours: 9AM-6PM
Address: 13-110, Kanha Shanti Vanam
Kanha Village, Ranga Reddy District,
Nandigama Mandal,
Telangana 509328