Delivery timelines depend on your location:

• Metro Cities: 2–4 business days
• Non-Metro Cities: 4–7 business days
• Remote Areas: 7–10 business days

We will keep you informed at every step.

Once your order is shipped, you will receive a tracking link via SMS/email.You can click the link anytime to view your shipment status.

Shipping charges (if applicable) will be clearly mentioned at checkout.Some orders may qualify for free shipping during promotions.

Tracking may take up to 48 hours to reflect after dispatch.If it hasn’t updated beyond that, please contact us at support@heartyculture.com.

Please do not accept the package.
Take photos/videos and report it within 24 hours at:
📩 support@heartyculture.com

We will arrange a replacement or refund as per our Return Policy.

If we currently ship internationally, duties/taxes apply and vary by country.If not applicable, this FAQ can be removed or replaced.

Some locations may be unavailable due to courier limitations.You may try another nearby pincode or contact customer support.

Yes, you can cancel before the order is shipped.After the shipping label is generated, orders cannot be cancelled.

You can cancel by:

• Going to My Orders → Cancel Order, or
• Emailing us at support@heartyculture.com

Once shipped, cancellation is not possible.
However, you may:

• Reject the package on delivery, OR
• Request a return after delivery (eligible products only)

Refunds for prepaid orders cancelled before shipping are initiated within 2–5 business days.If the order has shipped, refund will be initiated once the product is returned to our warehouse and passes quality check.

If multiple items are ordered, partial cancellation is possible only before shipping.

• Damaged/Wrong product: Report within 24 hours of delivery
• Unsatisfactory product: Request within 7 days of delivery

For safety and hygiene reasons, we cannot accept returns for:

• Opened or used wellness/nutraceutical products
• Opened food items
• Personal care products with broken seals
• Free gifts
• Clearance or final-sale items

Email us at support@heartyculture.com with:

• Order ID
• Product photos/videos
• Reason for return

Or initiate via the My Orders section.

Yes. The product must be in:

• Original packaging
• Unused and unopened condition
• With all labels and seals intact

Courier partners may refuse pickup for improperly packed returns.

After the product reaches our warehouse and passes quality inspection, refunds take:

• Prepaid orders: 5–7 business days

Yes, replacements are provided if:

• The item is in stock
• Return request is valid
• The issue is verified (e.g., damaged, wrong product)

If the product is unavailable, a refund will be issued.

Please contact us within 24 hours of the “delivered” status.We will raise an investigation with the courier partner.

Courier partners attempt pickup twice.If both attempts fail, your return request may close.Please contact us to reopen the request (if eligible).